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Instructions for a lost, stolen, or damaged KU Card

Policy
Purpose: 

Instructions for a lost, stolen, or damaged KU Card

Applies to: 

Students, Faculty, Staff, and other members of the KU community

Campus: 
Lawrence
Policy Statement: 

Lost or stolen cards must be deactivated immediately online via the myKU portal (login, click the “Finances” tab and then choose the “Report your KU Card lost or stolen” link), in person at the Card Center (during business hours), or by calling the Card Center at 785-864-5845. The Card Center’s office hours are 8:00am to 4:30pm, Monday through Friday (excluding holidays).

Replacement of a damaged card requires presenting the card to the Card Center staff for evaluation.

  • Students may be issued a replacement KU Card if they are enrolled, or if it is between semesters and they were enrolled during the previous semester.
  • Students who have graduated are not eligible for a replacement KU Card until such time they re-enroll.
  • Faculty and staff must be currently employed at the University of Kansas to be eligible for a replacement KU Card.
  • Bring a valid, government-issued photo ID. One of the following will be accepted (no exceptions): driver's license, passport, military ID or State ID.
  • Your official name, as it appears in the university student records system or payroll system, will print on your card. The name on the photo ID you present to the Card Center staff for verification must match.
  • Bring your damaged card (if applicable).
  • Students, staff, and faculty will be billed $20 for a replacement card.

Please note:

  • Students, faculty, staff, and affiliates are entitled to carry only one active KU Card.
  • If your KU Card is replaced due to loss or theft, it is deactivated and cannot be reactivated should you find it at a later date. Only the latest card printed is valid.
  • Requests for a name change, resulting in the issuance of a replacement card, costs $20. If it is determined that a name is incorrect in the University database due to the University's error, no charge will be assessed to the cardholder for a replacement card.
  • Your replacement KU Card will be active the day following issuance for most campus privileges/services, plus meal plan (if applicable). However, if you have money in your Beak ‘Em Bucks account, it will be active immediately.
  • The filing of a police report does not waive the replacement fee for a stolen card.
Consequences: 

Unauthorized use and charges of a lost or stolen KU Card.

Contact: 

1301 Jayhawk Boulevard
Lawrence, KS 66045
kucard@ku.edu
Ph 785-864-5845
Fax 785-864-5842

Approved by: 
KU Card Center
Approved on: 
Sunday, March 1, 1998
Effective on: 
Sunday, March 1, 1998
Review Cycle: 
Annual (As Needed)
Keywords: 
KU Card, Card Center, identification card, KUID, lost, stolen, damaged card, replacement
Review, Approval & Change History: 

March 1998: Policies for KU Card Center were created.

3/31/14 - Update online portal name to "myKU" and fix formatting.

09/24/2015: Updated the replacement card price to $20 to reflect changes that went into effect 09/01/2015.

10/01/2015: Fixed links to open in new window

Financial Categories: 
Financial Oversight
Information Access & Technology Categories: 
Privacy & Security

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