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Billing and Payment: Watkins Health Services


To define how billing and payments processes work at Watkins Health Services.

Applies to: 

Patients who receive billed services at Watkins Health Services.

Policy Statement: 

Due to the health fee paid by University of Kansas students, many services are provided by Watkins Health Services at no additional cost. For services which have an associated charge, Watkins Health Services maintains internal policies and procedures to assure appropriate billing/payment practices.


Watkins Health Services
Watkins Memorial Health Center
1200 Schwegler Drive
Lawrence, Kansas 66045

Approved by: 
Student Health Services Director
Approved on: 
Sunday, January 1, 2006
Effective on: 
Sunday, January 1, 2006
Review Cycle: 
Annual (As Needed)

Watkins Health Services is primarily supported financially by the required student health fee paid by KU students each semester. However, a portion of the funding for health services comes from charges for medical procedures performed or those assessed for ancillary services (Lab, Radiology, Physical Therapy, Athletic Training and Pharmacy). Watkins Health Services has an internal Business Office which is responsible for billing charges to the patient or the patient’s insurance carrier. Payments are posted to the patient’s account and any remaining charges not paid by the insurance carrier are the patient’s responsibility. Unpaid charges are reported to Student Account Services for follow-up.

Specific policies/procedures relating to specific aspects of billing and payment for Watkins Health Services are listed with this document.

Billing; Payment; Campus Health Fee; Health Fee Remainder; Revenue; After Hours; Credit Card; Refund; Collection Agency; Health Insurance
Change History: 

10/08/2018: Updated old links under Related Policies.
09/13/2018: Added Athletic Training to ancillary services.
09/11/2018: Updated old links under Related Policies.
03/23/2015: Updated to reflect current nomenclature for Student Account Services.
01/23/2015: Policy formatting cleanup (e.g., bolding, spacing).
11/20/2014: Fixed broken links in Related Other.
10/27/2014: Updated the title of the unit to Watkins Health Services.
01/01/2006: Approved.

Financial Categories: 
Tuition & Fees
Student Life Categories: 
Health & Wellness

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