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School of Pharmacy Grievance Procedure


The following grievance procedure provides a hierarchical structure for presenting and settling disputes between affiliates of KU School of Pharmacy.

Applies to: 

Faculty and students affiliated with KU School of Pharmacy.

Staff in the KU School of Pharmacy follow the University Staff Grievance Procedure.

Policy Statement: 

Pursuant to Article XII of the University Senate Code and Articles VII of the University Senate Rules and Regulations of the University of Kansas, Lawrence, the Office of the Dean of the School of Pharmacy establishes the following procedure to hear grievances arising within the School of Pharmacy. Certain subordinate units that report to the Dean (the departments of medicinal chemistry, pharmaceutical chemistry, pharmacology and toxicology, and pharmacy practice) may establish unit grievance procedures. If a subordinate unit has a grievance procedure, grievances arising within the subordinate unit or its subunits must be heard under the subordinate unit’s grievance procedure unless exception circumstances, as determined by the Dean, make it more appropriate for those grievances to be heard at the Dean level. Appeal of a grievance heard at a subordinate unit level is to the Judicial Board, not the Dean. This procedure shall not be used to hear disputes assigned to other hearing bodies under USRR Article VI, Section 4.

For disputes involving alleged academic misconduct or alleged violations of student rights, the initial hearing normally will be at the unit level. There is an option to hold an initial hearing at the Judicial Board if both parties agree, or either party petitions the Judicial Board chair to have a hearing at the Judicial Board level and the petition is granted. The petition must state why a fair hearing cannot be obtained at the unit level; the opposing party has an opportunity to respond to the petition. (USRR Except as provided in USRR 6.5.4., no person shall be disciplined for using the grievance procedure or assisting another in using the grievance procedure.

The Dean’s Office shall provide a copy of this procedure to anyone who requests it.

1. To start the grievance process, the complainant must submit a written grievance to the Office of the Dean. The complaint shall contain a statement of the facts underlying the complaint and specify the provision(s) of the Faculty Code of Rights, Responsibilities, and Conduct, University Senate Code, the University Senate Rules and Regulations, the Code of Student Rights and Responsibilities, or other applicable rule, policy, regulation, or law allegedly violated. The complaint shall also indicate the witnesses or other evidence relied upon by the complaining party, and copies of any documents relevant to the complaint shall be attached to the complaint.

2. At the time the complaint is submitted to the Dean, the complaining party shall provide a copy of the complaint, with accompanying documents, to the respondent(s).

3. Upon receipt of the complaint, the Office of the Dean shall contact the respondent to verify that the respondent has received a copy of the complaint and to provide the respondent with a copy of those procedures.

4. Pursuant to University Senate Code 14.2.c., a respondent has the privilege of remaining silent and refusing to give evidence in response to the complaint. The respondent also has the right to respond and give evidence in response to the complaint.

5. If a respondent elects not to remain silent and chooses to respond to a complaint, then the respondent shall submit a written response to the Office of the Dean within 14 calendar days of receiving the complaint. The response shall contain the respondent’s statement of the facts underlying the dispute as well as any other defenses to the allegations in the complaint. The response shall also identify the witnesses or other evidence relied on by the respondent and shall include copies of any documents relevant to the response. The respondent shall provide a complete copy of the response to the complaining party.

6. Upon receipt of the response, the Office of the Dean shall contact the complaining party to verify that a copy of the response has been provided.

7. Upon receiving the complaint and response, or if the respondent fails to respond within the 14-day time period, the Dean shall appoint a committee to consider the complaint. The committee members shall be disinterested parties who have not had previous involvement in the specific situation forming the basis of the complaint.

8. Pursuant to USRR, the chair of the committee may contact other hearing bodies within the University to determine whether a grievance or complaint involving the underlying occurrence or events is currently pending before or has been decided by any other hearing body.

9. Time limits. To use this procedure, the complainant must file the written complaint with the Office of the Dean within six months of the action or event that forms the basis of the complaint. The six-month time period shall be calculated using calendar days (including weekends and days during which classes are not in session).

10. Upon receiving the complaint, if the chair of the committee determines that any of the following grounds exists, he or she may recommend to the Dean that the complaint be dismissed without further proceedings. The grounds for such dismissal are: (a) the grievance or another grievance involving substantially the same underlying occurrence or events has already been, or is being, adjudicated by proper University procedures; (b) the grievance has not been filed in a timely fashion; (c) the Dean lacks jurisdiction over the subject matter or any of the parties; (d) the grievance fails to allege a violation of a University rule or other applicable rule, policy, regulation, or law; (e) the party filing the grievance lacks standing because he or she has not suffered a distinct injury as a result of the challenged conduct and has not been empowered to bring the complaint on behalf of the University; or (f) the party filing the grievance has been denied the right to file grievances pursuant to USRR 6.5.4.

11. If the chair of the committee determines that a grievance on its face properly should be heard by another body, the chair will recommend that the Dean send the grievance to the appropriate hearing body without further proceedings in the Dean’s Office. The Dean will send a copy of the referral to the complainant(s) and any responding parties.

12. Prior to scheduling a hearing, the parties shall participate in mediation of the dispute. Mediation shall be governed by USRR 6.2.3.

13. If mediation is successful, the mediator will forward to Dean, the committee chair, and all parties a letter describing the outcome of the mediation and the terms upon which the parties have agreed to resolve this dispute. This letter shall be a recommendation to the Dean. The Dean will notify the mediator, the committee chair, and the parties that the recommendation has been accepted, modified, or rejected.

14. If mediation is not successful, the mediator will notify the Dean, the committee chair, and the parties that mediation has terminated. If mediation is not successful, or if it waived by either party, the grievance committee will schedule a hearing no later than 30 calendar days from the written submission of the complaint. The 30 day period may be extended for good cause as determined by the chair of the judicial committee. The 30-day period shall be suspended during the mediation process. The hearing will be closed unless all parties agree that it shall be public.

15. Each party may represent himself or herself or be represented by an advisor or counsel of his or her choice.

16. Each party has a right to introduce all relevant testimony and documents if the documents have been provided with the complaint or response.

17. Each party shall be entitled to question the other party’s witnesses. The committee may question all witnesses.

18. Witnesses other than parties shall leave the hearing room when they are not testifying.

19. The chair of the committee shall have the right to place reasonable time limits on each party’s presentation.

20. The chair of the committee shall have the authority and responsibility to keep order, rule on questions of evidence and relevance, and shall possess other reasonable powers necessary for a fair and orderly hearing.

21. The hearing shall not be governed by the rules of evidence, but the chair of the committee may exclude information he or she deems irrelevant, unnecessary, or duplicative. Statements or admissions made as part of the mediation process are not admissible.

22. The committee will make an audiotape of the hearing but not of the deliberations of the committee. The audiotape will be available to the parties, their authorized representatives, the committee and the Dean. If a party desires a copy of the audiotape or a transcript of the tape, that party will pay for the cost of such copy or transcript. In the event of an appeal, the audiotape will be provided to the appellate body as part of the record of the case.

23. After the presentation of evidence and arguments, the committee will excuse the parties and deliberate. The committee’s decision will be a written recommendation to Dean. The committee shall base its recommendation solely upon the information presented at the hearing.

24. The committee will send its written recommendation to the Dean and the parties as soon as possible but no later than 14 calendar days after the end of the hearing.

25. Within 14 calendar days of receiving the committee recommendation, the Dean will notify the parties in writing of the acceptance, modification, or rejection of the recommendation. The Dean will advise the parties of the procedure available to appeal the decision.


Dean, School of Pharmacy
University of Kansas
2010 Becker Drive
Lawrence, KS 66047

Approved by: 
Dean, KU School of Pharmacy
Approved on: 
Friday, February 12, 2010
Effective on: 
Friday, February 12, 2010
Review Cycle: 
Annual (As Needed)
Grievance procedure, dispute resolution, School of Pharmacy
Change History: 

05/31/2018: Changed policy PDF page to live text policy page & populated missing required information.
01/21/2011: Reviewed and approved by the Office of the University General Counsel.
12/02/2010: Approved by school. 

Personnel: Faculty/Academic Staff Categories: 
Grievance & Appeals
Personnel: Student Employees Categories: 
Grievance & Appeals
School/College Policy Categories: 
Grievance & Appeals

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